Conditions and rules

SHIPPING 

We ship worldwide via post (priority registered air mail) and express DHL. You’ll be able to choose shipping way during checkout. Please note time period is estimate and does not include production time. Priority registered airmail includes a trace number and signature on delivery. Estimates:
Europe: 1-2 week.
United States: 2-3 weeks.
Canada: 2-4 weeks.
Australia: 2 – 4 weeks.
Rest of the world: 2-4 weeks.

* If Your order is time sensitive please consider Express shipping with DHL .Otherwise it is Your risk of not arriving in time and it does not entitle to a refund or the right to return the item. Only Express shipping could be guaranteed for a certain date and will refund the shipping cost only if it does not arrive on the scheduled delivery date. Express shipping will be shipped via DHL with trace number , insurance and signature on delivery . Contact (phone) number is required for delivery.

  • Europe: 1-3 business days.
  • United States: 2-5 business days.
  • Canada: 3-5 business days.
  • Australia: 3-5 business days.
  • Rest of the world: 2-5 business days.
  • Delivery of goods in the territory of Lithuania:
    4,00 EUR registered delivery via AB Lietuvos paštas to your nearest post office;
    5-7 EUR Delivery through courier service;
    free of charge ordering our studio in Vilnius M. Mažvydo g. 3

PERSONAL DATA DEFENCE

 Registering on online shop customers must declare correct individual information (first name, surname, e-mail address). Buying goods online customers must give additional correct information (full payer’s address, full receiver’s address, phone or mobile phone number, to choose method of payment) For any information which is related with personal data and which is registered on  online shop by seller is applied personal data protection policy. Personal data is not reveal for any third parties (except according to the Lithuanian Republic statutory, if it was committed act of crime which is related with particular customer and data is needed for law enforcement officers).

 

RETURNS

Goods can’t be second-hand or used in any other way; Goods must be pristine; Must be saved consumption characteristic and merchantable of goods; Goods must be returned in original packing and with all coupled labels. You may choose to return or exchange items under our returns and exchanges policy.You must notify us in writing within 2 days of receiving your order and arrange collection within 14 days

If the order is made in days if the order is made from other European countries. Please email info@emelita.eu to arrange collection of your order. Please notify in the letter your name, surname, the code of the garment you want to return and the reasons why do you want to return it.
All return and exchange shipment costs will be at the customer’s expense. If you wish to return your order you may send us an email or simply return to the address below: Lithuania Vilnius LT-06287 M.Mažvydo g.3 UAB Lanvelita

METHOD OF REFUND
The refund method will follow the payment method
• CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
PAYPAL PAYMENT: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund.

Ways of payment:

  • Bank transferee
  • Settlement with currier in cash at the time of delivery
  • PayPal
  • Visa, Master Card, American Express,Discover

 

Customer obligations 

  Customer must pay for goods and accept them in order of These rules. Customer commits to not give his connection data of www.emelita.eu online store to third parties. If the Buyer lost his connection data, he must immediately to inform about that Seller at section “Contacts” were are specified measures of connection. If Buyer has changed his registration address (which was used on profile), he must immediately to update it on the website. Customer using www.emelita.eu online store commit to follow these Rules, other conditions which are clearly specified at online store and not to break the law and legislation of the Lithuanian Republic. Customer is responsible for submission of correct data on online store www.emelita.eu

Important!

If it is chosen delivery through courier service important to give correct phone number and the address according to which it is possible to find You during the day time at working hours (home, working place). The courier delivery service will send the sms to client with courier contacts. If You won’t be able to be at the place on time, please inform about that courier and give him other address where he will be able to find You. The lots are not delivered repeatedly the same or other day or are delivered for additional payment Customer ordering goods commit to give correct delivery address. Customer commit to receive goods himself. On the case than Customer isn’t able to receive goods himself and goods are delivered at given address and with reference to other given information of Customer, the Customer doesn’t have right to make claims to Seller due to delivery of goods to wrong party. The goods are delivered by Seller or the third party which has a contract with Seller. The features of every item which is on sale at www.emelita.eu in general are specified near each item in the items description. All goods are new. Customer understands, that the goods on online store cannot meet their color, shape and size in real life due to Customers used display parameters, therefore Seller is not responsible for this.

 

Exchange of information

Seller all reports sends to Customer’s e-mail which is given at registration form. Customer all reports and questions sends to Seller by given ways of connection at online store section “Contacts”.

Address

M. Mažvydo g. 3, Vilnius, Lithuania